Refund policy
If you're not entirely satisfied with your purchase, don’t worry—we’ve got you covered! We accept returns within 30 days from the date you received your order. To ensure a smooth return process, please note that the product must meet certain conditions. It should be in pristine condition, meaning it should be undamaged, unworn, and still in its original packaging. These requirements help us maintain quality standards and ensure that all customers receive products in excellent condition.
However, please be aware that items purchased on sale are not eligible for return. This policy allows us to offer discounted prices while maintaining fairness in our operations. If you’re considering a return, double-check these guidelines to avoid any inconvenience.
Feel free to reach out to our customer support team if you have further questions or need assistance with the return process. We’re here to help!
To return a product, please follow these simple steps:
1. Check Eligibility:
Ensure that your product meets the return requirements:
o It must be undamaged, unworn, and in its original packaging.
o Sale items are not eligible for return. (If you are not sure, please get intouch with us.)
2. Contact Customer Support:
Reach out to our customer support team through the contact form on the contact page. Provide your order number and details about the product you wish to return.
3. Package the item.
Carefully pack the product in its original packaging to ensure it is protected during transit.
4. Return Address:
Belgario. Stationstraat 8B, 5061HE, Oisterwijk, The Netherlands. (This is not a visiting address.
5. Ship the Product:
Keep your shipping receipt or tracking information for reference.
6. Await Confirmation:
Once we receive and inspect the returned item, we will notify you and process your refund or exchange according to our return policy.
If you have any further questions or concerns, don’t hesitate to reach out—we’re here to help!